FAQs
If you do not find the answers to your questions, we would love to hear from you. Click here.
How do I use Twistwise™?
Twistwise™ is simple and easy to use. Simply peel the adhesive backing off the bottom of the Twistwise™ cap, stick it on top of your pill bottle. After taking your pill(s), just push and turn the dial to your next dose. It’s as easy as that!
Is Twistwise™ reusable?
Although the 3M tape bottoms on the Twistwise™ caps will last through multiple uses, they are not meant to retain their adhesion indefinitely. However, that does not mean that you have to throw your Twistwise™ caps away when the 3M tape starts to lose its stickiness. You can simply purchase 3M tape replacements and your Twistwise™ caps will be good as new. Click here to order 3M replacement bottoms.
I did not receive the items I ordered / my order was incorrect. What do I do?
We apologize for the inconvenience. We know that you were looking forward to receiving your Twistwise™ Reminder Cap(s). Please click here to contact our Customer Happiness Support Team and we will get your order corrected and/or your missing items sent to you immediately. We are here for your happiness. Guaranteed.
My Twistwise™ Reminder Cap(s) seems to be defective. Who do I contact?
We apologize for the defect in your Twistwise™ Reminder Cap(s). Our #1 priority is your happiness. Please click here to contact our Customer Happiness Support Team and tell us what is going on with your Twistwise™ Reminder Cap(s) and we will resolve the issue ASAP. We are here for your happiness. Guaranteed.
The bottom of the cap will not stick anymore. What do I do?
Twistwise™ caps will last through multiple uses. However, they are not meant to retain their adhesion indefinitely. When the bottoms lose their stickiness, you can simply purchase 3M tape replacements and your Twistwise™ caps will be good as new. Click here to order 3M replacement bottoms.
If the tape was faulty from the beginning, please click here to contact our Customer Happiness Support Team. We are here for your happiness. Guaranteed.
How do I return an item?
It’s simple. Just click here to contact our Customer Happiness Support Team and we will be more than happy to help you with your return.
Is there a discount for ordering in bulk?
Depending on how many Twistwise™ Reminder Caps you purchase, we are always open to offering special discounts for our valued loyal customers. Click here or send us an an email with your request to info@twistwise.com and we will put you in touch with one of our Twistwise™ Brand Specialists to discuss your needs.
I am a retailer/distributor interested in selling Twistwise™. Who should I contact?
Thank you for your interest in helping us spread the word about Twistwise™! We would be happy to discuss a possible partnership. Please click here for more information and to submit an inquiry about our Twistwise™ Dealer Programs